Why Do You Require A Profile Photo For Your Spectator Tickets?

Category: Knowledgebase

Why does iPLEXsports require a profile photo for your spectator ticket? Requiring profile image upload is an “opt in” feature of our spectator management system that allows events to require a profile...

Canadian Postal Codes

Category: Knowledgebase

ZIP CODE AUTHENTICATION REQUIRED When making a purchase online, the zip code you enter on your credit card must match the zip code associated with your billing address.  This zip code is usually the s...

Cancel My Ticket & Request a Refund

Category: Cancel My Ticket & Request a Refund

So there has been a change in your circumstances and you need to cancel your ticket and request a refund. First, please be aware that each event does have it's own refund policies and refund decision...

Missing Email - I Did Not Get All of My Passes

Category: Missing Emails

Upon the completion of the purchase transaction the website will immediately email you a separate  email for every pass that you ordered.  If you received one email and you seem to be missing addition...

No Email - I Did Not Get Any My Passes

Category: Missing Emails

Upon the completion of the purchase transaction the website will immediately email you a separate  email for every pass that you ordered to the email address that you provided to us when purchasing y...

What Happens if I Dispute My Charge

Category: Cancel My Ticket & Request a Refund

When you dispute a credit card charge, you make a claim to the credit card company explaining that you are not responsible for paying for a particular purchase and why. During a dispute, your credit c...