Missing Email - I Did Not Get All of My Passes
Missing Email or Didn't Receive All Your Passes?
We're sorry you're not seeing your order confirmation or passes—this is a common hiccup, usually due to email filters, typos in the email address, or delivery delays.
Quick Troubleshooting Steps
- Search Your Inbox Thoroughly
- Search for keywords like "iPLEXsports", "iPlexTickets", "your pass", "QR code", or the event name.
- Check these folders:
- Spam / Junk
- Promotions (common in Gmail)
- Updates or Social tabs
- Any custom filters you might have set up
- Still Missing It? Resend Your Passes Automatically
- Return to the event page where you originally purchased your tickets (the same one you used to buy).
- Look in the top right corner (or main menu) for the HELP DESK link.
- Click it, then select the option: "Missing / Resend QR Code" (or similar—it's designed exactly for this).
- Enter the exact email address you used during purchase—we'll instantly resend your full order receipt and all QR codes/passes to that inbox.
- Tip: Double-check for typos in the email you entered at checkout (e.g., Gmail vs. GMail). If you used a different email than expected, use the one from your payment confirmation.
After Resending
- The email should arrive within minutes—enable images if the QR codes appear blank.
- If you purchased multiple passes, they should all be included in one email (or attached as separate files).
- Check spam again right after requesting the resend.
Need to Talk to a Real Person? Absolutely—we're here to help! If the above doesn't resolve it (e.g., wrong email used at purchase, no record found, or other issues), go back to the event page, click HELP DESK, and submit a support ticket. Provide:
- The email address used for purchase
- Approximate purchase date/time
- Event name
- Any order/confirmation number (if you have it)
One of our support team members will quickly look up your transaction and get your passes resent or fixed personally. Response times are usually fast, especially closer to event dates.