No Email - I Did Not Get Any My Passes
No Email Received - I Didn't Get Any Passes
We're really sorry you're not seeing your order confirmation or passes in your inbox—this happens occasionally due to email filters, slight delays, or a typo in the email entered during purchase. Rest assured, your passes are securely tied to your order and can be resent easily.
Quick Self-Help Steps
- Search Your Email Thoroughly
- Try searching for: "iPLEXsports", "iPlexTickets", "your pass", "QR code", "order confirmation", or the event/tournament name.
- Check these common spots:
- Spam / Junk folder
- Promotions tab (Gmail)
- Updates or Social tabs
- Any filtered/custom folders
- Resend Your Passes Automatically
- Go back to the exact event page where you made the purchase (the same one you used to buy your tickets).
- In the top right corner (or main navigation menu), click the HELP DESK link.
- Select the option: "Missing / Resend QR Code" (this tool is specifically for retrieving or resending all your passes).
- Enter the exact email address you used when checking out—we'll immediately email your full order receipt with every pass/QR code attached or embedded.
- Pro tip: Make sure you're using the same email—no variations (e.g., john.doe@gmail.com vs. johndoe@gmail.com).
If the System Says "No Passes Were Purchased" with That Email This usually means:
- A small typo or different email was entered at checkout (super common—happens with auto-fill or multiple accounts).
- The purchase might have been completed under a different email (check any payment receipts from your card/bank for clues).
Try these fixes:
- Test a few likely variations of your email.
- If you remember the approximate purchase time/date or have a card statement showing the charge, use that to jog your memory on the email used.
- Still no luck? Submit a support ticket (see below)—our team can search by other details like name, event, or payment info to locate and recover your order.
After Resending
- The email should arrive in minutes—refresh your inbox and check spam again.
- If QR codes appear blank, enable hidden images (see our earlier guidance).
- All passes from the order will be included in one email.
Prefer to Speak with a Real Person? No problem—we're happy to help track this down personally! From the event page:
- Click HELP DESK (top right).
- Submit a support ticket with as much info as possible:
- Email(s) you think you used
- Approximate purchase date/time
- Event/tournament name
- Your full name
- Any confirmation number or payment reference (from your bank/card statement)
A support team member will look up your transaction and get your passes resent quickly. We typically respond fast, especially near event dates.
Thanks for your patience—we want to make sure you have everything you need for the tournament!