Wrong Date - I Put the Wrong Date on My Pass

Wrong Date on Your Pass? Quick Correction Available

Accidentally selecting the wrong date is a very common error (e.g., due to multi-day events, auto-select, or mix-ups)—no need to stress! Most cases can be fixed easily before the event.

How to Request a Date Change

1. Return to Your Original Event Page Go back to the exact page where you purchased the ticket(s) (the same one used for checkout—this ensures the correct Help Desk loads).
2. Open the Help Desk
   • Find the HELP DESK link in the top right corner (or main navigation menu).
   • Click it, then select "Date Change Request" (this tool is specifically for updating the date on your pass).
3. Gather What You'll Need
   • Your Pass ID (required to locate the exact pass in the system).
     • It's located at the very bottom of your original confirmation email (scroll all the way down).
     • If you can't find the email or the Pass ID isn't visible, first use the "Missing / Resend QR Code" or "Email Purchase Receipt" option in the Help Desk—it will resend your receipt with the Pass ID included.
   • The exact email address used for the purchase (the new pass will be sent here).
   • The current (wrong) date and the correct date you need (must be a valid date for the event).

Important Limitations

• Scanned passes cannot be changed — If your pass has already been scanned at the event entrance, date changes are not possible (security policy). Handle this as soon as possible!
• Submitting the request will permanently cancel/invalidate your original pass/QR code.
• A new pass with the updated date will be generated and emailed to you right away (usually instant or within minutes).
• If the QR code appears blank in the new email, enable hidden images (refer to our earlier guidance on that).

After You Submit

• You'll receive a confirmation, and check your inbox (including spam/junk) for the new pass.
• Verify the updated date on the new QR code/email immediately to ensure it's correct.

Can't Find Your Pass ID or Still Need Help? We're here for you! Return to the event page, click HELP DESK, and submit a support ticket. Include details like:

• The email address used for purchase
• Event name and approximate purchase date/time
• Your full name
• The wrong/correct dates
• Any order or payment reference (from your card statement)

A support team member will locate your transaction, assist with retrieving your Pass ID if needed, and process the change. Responses are typically prompt, especially closer to tournament dates.

Thanks for addressing this quickly—we're glad to help get everything sorted so you can enjoy the event!