What Happens if I Dispute My Charge

When you dispute a credit card charge, you are making a claim to the credit card company explaining that you are not responsible for paying for a particular purchase and why.

During a dispute, your credit card company will assign a third party to research the transaction being disputed and determine whether there is just cause for a refund.

Both parties, the vendor and the customer, must abide by the decision.

For the event director, handling a dispute is a tedious and time-consuming task. The number of disputes that a vendor receives can also affect their credit rating. We strongly recommend that you only consider filing a dispute as a "last resort." In all circumstances, we encourage you to attempt to resolve your refund request with the event director.

There is a recommended Cancellation & Request Refund procedure that we encourage you to use when working with the event director. Please CLICK HERE to see our Cancellation & Request Refund Procedure.

Why Do People Dispute Charges

1. The number one reason people dispute charges is because they are inappropriately trying to get a refund for services they received.
   
   
   • We keep very good records and are able to easily demonstrate that transactions are legitimate.
   • In every instance where someone has tried to do this, they have been declined by the credit card company.
   • We will ban these accounts without hesitation and prevent them from purchasing from ANY event in our system.
     
     
2. The second most common reason people dispute charges is because they do not follow the defined refund procedure that we provide.
   
   
   • We ask that you contact the tournament director using our HELP DESK.
   • Please CLICK HERE to see our Cancellation & Request Refund Procedure.
   • As stated above, handling a dispute is a tedious and time-consuming task. Continued abuse of the dispute system will lead to a ban from our system.
     
     
3. Unused tickets. Please be aware that every event has its own refund policy.
   
   
   • We strongly suggest that you follow the posted Cancellation & Refund Request Policy, as this will establish a date/time record of your request. Ideally, you should cancel your pass before the event, especially for limited attendance or spectator quota events.
     
     
4. Legitimate requests. According to the event’s refund policy, if you are unable to come to a resolution with the event director after following the defined refund request process, you may choose to escalate your disagreement to your credit card provider or bank. You will need to be prepared to defend your position. These disputes can take up to 3 months to be resolved, so you will need to be patient.

Why Are Disputes Rejected

Remember, when you file a dispute with your credit card company, you have the responsibility to explain why you are not responsible for paying for a particular purchase. Here are some of the most common reasons why disputed claims are rejected:

1. Your dispute will be rejected if you are unable to prove that the transaction was fraudulent.
2. Your dispute will be rejected if you attended the event (QR codes are logged when scanned).
3. Your dispute may be rejected if your refund request violates the event’s publicly posted refund policy.
4. Your dispute may be rejected if you failed to attend the event and did not cancel your pass prior to the event.
5. Your dispute may be rejected if you failed to attend a limited-capacity event and your ticket prevented someone else from attending.