What Happens if I Dispute My Charge

When you dispute a credit card charge, you make a claim to the credit card company explaining that you are not responsible for paying for a particular purchase and why.

During a dispute, your credit card company will assign a 3rd party to research the transaction being disputed and request that they decide on just cause for a refund of the transaction.

Both parties, the vendor and the customer, must abide by the decision.

For the event director, handling a dispute with is a tedious and time consuming task.  The number of disputes that a vendor receives can also affect their credit rating.  We would strongly recommend that you only consider filing a dispute as a "last resort."  In all circumstances we encourage you to attempt to resolve your refund request with the event director.  

www.buymypass.com does have a recommended Cancellation & Request Refund procedure that we encourage you to use when working with the event director.  Please CLICK HERE to see our Cancellation & Request Refund Procedure.

Why Do People Dispute Charges

1. The number one reason why people dispute charges is because they are inappropriately trying to get a refund for services they receive
   
   
   1. We keep very good records and we are able to easily demonstrate that the transactions are legitimate.
   2. In EVERY SINGLE instance where someone has tried to do this - they have been declined by the credit card company. 
   3. We will ban these accounts without hesitation, and prevent them from purchasing from ANY event in our system.
      
      
2. The second most common reason why people  dispute charges is because they simply do not bother to seek refunds through the defined procedure that we provide.
   
   
   1. We ask you to contact the tournament director using our HELP DESK.
   2. Please CLICK HERE to see our Cancellation & Request Refund Procedure
   3. As stated above, handling a dispute is a tedious and time consuming task.  Continued abuse of the "dispute" system will lead to a ban from our system.
      
      
3. Unused Tickets.  Please be aware that every event has it's own refund policy. 
   
   
   1. We strongly suggest that you follow the posted Cancellation & Refund Request Policy as this will establish a Date / Time record of your request, ideally you are trying to cancel your pass before the event - especially for limited attendance / spectator quota events.
      
      
4. Legitimate Request.  According to the events refund policy, if you are unable to come to a resolution with the event director regarding a legitimate refund request after following the defined method of requesting a refund you may chose to elevate your disagreement to your credit card provider / bank.  You will need to be prepared to defend your position with your bank.  These disputes can take up to 3 months be get resolved ... so you will have to be patient.

Why Are Disputes Rejected

Remember, when you file a dispute with your credit card company, you have the responsibility to explain that you are not responsible for paying for a particular purchase and why.  Here are some of the most common reasons why disputed claims are rejected:

1. Your dispute will be rejected if you are unable to prove that the transaction was fraudulently made.
2. Your dispute will be rejected if you attended the event (QR Codes are scanned into system logs when used.) 
3. Your dispute may be rejected if your refund request violates the events publically posted refund policy.
4. Your dispute may be rejected if you failed to attend the event and did not cancel your pass prior to the event.
5. Your dispute may be rejected if you failed to attend the event if the event was a limited spectator capacity event and your ticket prevented someone else from attending.