What Happens if I Dispute My Charge
When you dispute a credit card charge, you make a claim to the credit card company explaining that you are not responsible for paying for a particular purchase and why.
During a dispute, your credit card company will assign a 3rd party to research the transaction being disputed and request that they decide on just cause for a refund of the transaction.
Both parties, the vendor and the customer, must abide by the decision.
For the event director, handling a dispute with is a tedious and time consuming task. The number of disputes that a vendor receives can also affect their credit rating. We would strongly recommend that you only consider filing a dispute as a "last resort." In all circumstances we encourage you to attempt to resolve your refund request with the event director.
www.buymypass.com does have a recommended Cancellation & Request Refund procedure that we encourage you to use when working with the event director. Please CLICK HERE to see our Cancellation & Request Refund Procedure.
Why Do People Dispute Charges
- The number one reason why people dispute charges is because they are inappropriately trying to get a refund for services they receive
- We keep very good records and we are able to easily demonstrate that the transactions are legitimate.
- In EVERY SINGLE instance where someone has tried to do this - they have been declined by the credit card company.
- We will ban these accounts without hesitation, and prevent them from purchasing from ANY event in our system.
- The second most common reason why people dispute charges is because they simply do not bother to seek refunds through the defined procedure that we provide.
- We ask you to contact the tournament director using our HELP DESK.
- Please CLICK HERE to see our Cancellation & Request Refund Procedure
- As stated above, handling a dispute is a tedious and time consuming task. Continued abuse of the "dispute" system will lead to a ban from our system.
- Unused Tickets. Please be aware that every event has it's own refund policy.
- We strongly suggest that you follow the posted Cancellation & Refund Request Policy as this will establish a Date / Time record of your request, ideally you are trying to cancel your pass before the event - especially for limited attendance / spectator quota events.
- We strongly suggest that you follow the posted Cancellation & Refund Request Policy as this will establish a Date / Time record of your request, ideally you are trying to cancel your pass before the event - especially for limited attendance / spectator quota events.
- Legitimate Request. According to the events refund policy, if you are unable to come to a resolution with the event director regarding a legitimate refund request after following the defined method of requesting a refund you may chose to elevate your disagreement to your credit card provider / bank. You will need to be prepared to defend your position with your bank. These disputes can take up to 3 months be get resolved ... so you will have to be patient.
Why Are Disputes Rejected
Remember, when you file a dispute with your credit card company, you have the responsibility to explain that you are not responsible for paying for a particular purchase and why. Here are some of the most common reasons why disputed claims are rejected:
- Your dispute will be rejected if you are unable to prove that the transaction was fraudulently made.
- Your dispute will be rejected if you attended the event (QR Codes are scanned into system logs when used.)
- Your dispute may be rejected if your refund request violates the events publically posted refund policy.
- Your dispute may be rejected if you failed to attend the event and did not cancel your pass prior to the event.
- Your dispute may be rejected if you failed to attend the event if the event was a limited spectator capacity event and your ticket prevented someone else from attending.