Wrong Name - I Put the Wrong Name on a Pass

So you've put the wrong name on a pass that you have just purchased. Would it surprise you to know that this is a common error purchasers make?

There is an easy way to fix this. Please return to the webpage that you used to initially purchase the passes and click the HELP DESK link, which can be found in the top right corner of the page, and then click the button that says "Name Change Request."

Before you do this, make sure that you have your pass ID handy, as the system will need to search for your exact pass, and we will require your pass ID to do this. Once you have this, you will be able to edit the name on your pass.

Please Note:

• If your pass has already been scanned, you will not be able to change the name.
• This change will cause your initial pass to be canceled and we will email you a NEW pass to the email address that was initially used to purchase the pass.
  
  

You can find your pass ID on your original pass email, at the very bottom of the email. If you cannot see it there, you can request that we email you a purchase/transaction receipt, which will provide you with a printed receipt that includes the pass ID.

Can't find your pass ID? If you need us to email you a purchase receipt, please return to the webpage that you used to initially purchase the passes and click the HELP DESK link, which can be found in the top right corner of the page, and then click the button that says "Email Purchase Receipt."

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Can I just talk to a real person? If you still require assistance after this, please return to the webpage that you used to initially purchase the passes, click the HELP DESK, and submit a support request ticket. One of our support staff will attempt to locate your purchase transaction and fix it for you.