Cancel My Ticket & Request a Refund

So there has been a change in your circumstances and you need to cancel your ticket and request a refund.

First, please be aware that each event does have it's own refund policies and refund decisions are made by the event coordinator and not the www.buymypass.com support staff.  We are here to help as best as we are able, however, we do not make refund decisions. 

The first step in requesting a refund is to cancel your pass.  Please return to the webpage that you used to initially purchase the passes and click the HELP DESK link which can be found on the top right corner of the page and then click the button that says "Cancel My Ticket"

Before you do this make sure that you have your pass ID handy as you are going to have to have the system search for your exact pass and we will require your passID to do this.  Once you have this you will be able to edit the name on your pass.

Please Note:

• if your pass has already been scanned you will not be able to cancel your pass..
• once a pass has been cancelled it cannot be reversed.
  
  

You can find your passID on your original pass email, right down on the very bottom of the email.  If you cannot see it there you can request for us to email you a purchase / transaction receipt which will provide you with a printed receipt - that has the passID included on it. 

Can't find your passID? If you need us to email you a purchase receipt please return to the webpage that you used to initially purchase the passes and click the HELP DESK link which can be found on the top right corner of the page and then click the button that says "Email Purchase Receipt"

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Can I just talk to a real person? If after this you still require assistance then please return to the webpage that you used to initially purchase the passes and click the HELP DESK  and submit a support request ticket and one of our support staff will attempt to locate your purchase transaction and fix the transaction for you.