I Purchased a Pass for the Wrong Event

So you've purchased a pass for the wrong event.

Unfortunately, passes cannot be transferred from one event to another.

Here is what you need to do:

1. You will need to cancel each pass that you have just purchased and request a refund. (There is another Help Desk article that can help you do this.)
2. You will need to purchase the correct passes.

You can find your pass ID on your original pass email, at the very bottom of the email. If you cannot see it there, you can request that we email you a purchase/transaction receipt, which will provide you with a printed receipt that includes the pass ID.

Can't find your pass ID? If you need us to email you a purchase receipt, please return to the webpage that you used to initially purchase the passes and click the HELP DESK link, which can be found in the top right corner of the page, and then click the button that says "Email Purchase Receipt."

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Can I just talk to a real person? If you still require assistance after this, please return to the webpage that you used to initially purchase the passes, click the HELP DESK, and submit a support request ticket. One of our support staff will attempt to locate your purchase transaction and fix it for you.